Refund & Cancellation Policy​

1. Overview

QuikApp is a subscription-based SaaS platform that enables users to convert websites into mobile applications.

Services are offered under Basic, Agency, and Corporate plans, along with a credit/points-based usage system.

We also provide a 60-day trial period for eligible new users.

2. Free Trial Policy

• New users may receive a 60-day free trial (unless otherwise specified).

• No payment is required during the trial.

• After the trial ends, users must upgrade to a paid plan to continue.

• If not upgraded, the account may be restricted, downgraded, or suspended.

3. Subscription & Payment Terms

• All plans and credit top-ups are prepaid.

• Payments are processed through authorized payment gateways.

• Prices may be displayed in USD, or other supported currencies.

• Applicable taxes may apply depending on your country.

All purchases are considered final and non-refundable unless explicitly stated in this policy or required by applicable law.

4. Credit / Points System

• Credits are used for app builds, premium features, and platform usage.

• Credits are deducted based on usage.

• Credits are non-transferable and non-refundable.

• Unused credits are not eligible for refunds.

• Credits may expire as per your selected plan.

5. Refund Eligibility

Refunds are granted only in the following limited circumstances:

a) Duplicate Payment

If you were charged more than once for the same transaction.

b) Verified Technical Error

If payment was successful but access was not granted due to a verified system failure.

c) Legally Required Refund

If consumer protection laws applicable in your jurisdiction require a refund.

6. Non-Refundable Situations

Refunds will NOT be issued for:

• Change of mind after purchase

• Unused subscription time

• Unused credits

• App store rejection due to content or policy violations

• Third-party incompatibility

• Service interruptions caused by external services (e.g., hosting, Firebase, AdMob)

• Currency exchange rate differences

7. Refund Processing

To request a refund, contact:
📧 support@quikapp.co

Provide:

• Registered email

• Transaction ID

• Reason for request

Review Process

• Requests reviewed within 5–7 business days.

• If approved, refunds will be processed to the original payment method only.

Timeline

• Domestic refunds: 7–10 business days

• International refunds: 7–14 business days (may vary based on card issuer or bank)

Refund timelines depend on banks, card networks (Visa/Mastercard/Amex), and payment providers.

8. Chargebacks & Payment Disputes

If you initiate a chargeback or dispute through your bank or card provider:

• We reserve the right to suspend your account during investigation.

• You agree to contact us first to resolve disputes amicably.

• Fraudulent or abusive chargebacks may result in permanent account termination.

9. Subscription Renewal & Cancellation

Auto-Renewal

Subscriptions may renew automatically unless canceled before renewal date.

Users can disable auto-renewal from their dashboard.

Cancellation

• You may cancel anytime.

• Access continues until end of billing cycle.

• No prorated refunds will be issued.

• Unused credits will not be refunded.

10. App Store Purchases

For purchases made via:

• Google Play Store

• Apple App Store

Refunds are governed by their respective policies. Please contact the app store directly.

11. Pricing & Currency

Prices may vary by region and currency.

If payment is made in a foreign currency, your bank may apply conversion fees. QuikApp is not responsible for exchange rate differences or international transaction fees.

12. Policy Updates

We may update this policy at any time. Updates will be posted on our website.

Continued use of our services constitutes acceptance of the revised policy.

13. Contact Information

Pixaware Technology Solutions Private Limited
Coimbatore, Tamil Nadu, India
Email: support@quikapp.co
Website: www.quikapp.co