Ticket Support System – QuikApp
QuikApp provides a built-in ticket-based customer support system to help users resolve issues and submit requests efficiently.
What Type of Customer Support Do QuikApp Offer?
QuikApp offers ticket-based customer support through the Support Center available in the dashboard.
How Customers Can Get Support
- Users can open the Support Center from their QuikApp dashboard.
- Click on Create New Ticket.
- Select the appropriate Category and Issue.
- Enter a clear Description of the problem or request.
- (Optional) Upload supporting files such as screenshots or PDFs.
- Click Submit Ticket.
Once submitted, the ticket will appear in the All Tickets section with its current status.
Ticket Status & Communication
- Users can view:
- Ticket ID
- Category
- Issue
- Status (Open, In Progress, Pending, Closed)
- Date of submission
- Users can:
- View support replies
- Download attachments
- Add replies to continue the conversation
Resolution Timeline Communication
- The QuikApp support team typically resolves issues within 4–5 business days.
- Complex technical issues (such as build or certificate-related problems) may take additional time, and updates will be provided through the ticket conversation.
Supported Attachment Types
- JPG
- PNG
- Maximum file size: 2 MB
The ticket system ensures transparent communication, proper tracking, and timely resolution of all customer issues.
